1. Introduction
Welcome to Trobe Tourism (‘we’, ‘our’, or ‘us’). By accessing or using our website www.trobe.ae and our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services. If you do not agree, you may not use this website.
2. Services
Trobe Tourism offers travel planning, tour bookings, and related tourism services across the UAE and other destinations. The details, prices, and availability of tours are subject to change without prior notice.
3. Booking & Payments
All bookings must be made through our official website or authorized agents. Full or partial payment may be required at the time of booking. Prices are quoted in UAE Dirhams (AED) and include VAT where applicable. We reserve the right to cancel bookings if payment is not received within the specified period.
4. Cancellations & Refunds
Cancellations must be made in writing or through our official communication channels. Refund eligibility depends on the type of service and the time of cancellation before the tour date. Non-refundable deposits or charges may apply. In case of unavoidable circumstances (weather conditions, government restrictions, etc.), Trobe Tourism reserves the right to modify or cancel the trip.
5. Customer Responsibilities
Customers must provide accurate personal and contact details during booking. It is the responsibility of the traveler to ensure all travel documents (passport, visa, ID, etc.) are valid. Any health conditions or special requirements should be disclosed prior to booking.
6. Travel Insurance
We recommend all customers purchase appropriate travel insurance to cover cancellations, accidents, or losses. Trobe Tourism is not liable for any damages or losses beyond our control.
7. Liability
Trobe Tourism acts as an agent between the customer and service providers (e.g., hotels, airlines, transport companies). We are not responsible for any loss, injury, or damage caused by third-party services. Our liability is limited to the amount paid by the customer for the specific service.
8. Intellectual Property
All content, images, text, and materials on Trobe.ae are the property of Trobe Tourism. Unauthorized use, reproduction, or distribution of our content is prohibited.
9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we handle personal data.
10. Changes to Terms
Trobe Tourism reserves the right to modify these Terms & Conditions at any time without prior notice. The updated version will be effective upon posting on the website.
11. Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
12. Contact Us
For any questions or concerns about these Terms, please contact us:
Email: info@trobe.ae
Website: www.trobe.ae